Best Case® Bankruptcy Software Technical Questions

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Best Case Technical Support Database

Below is a compilation of instructions and links that answer common technical support issues with Best Case Bankruptcy.

Download Best Case Full Install

Click here to download the latest update of Best Case Bankruptcy. Right click on the link and choose "Save Target As" or "Save Link As".

Means Test Calculator

Our Means Test Instructions provide guidance to using the Means Test Calculator in Best Case.

Chapter 13 Plans

A list of Chapter 13 Plans available in Best Case, along with instructions for each plan, can be found on our Chapter 13 Plan Instructions page.

Instructions for our Generic Chapter 13 Plan are also available.

Credit Report Import™ and Due Diligence

Credit Reports can be ordered from two different vendors, and claims can be downloaded directly to creditor schedules from the reports. If you've never used this feature before, you'll need to sign up with a business partner and read more information on our Credit Report Import page.

We also provide detailed instructions on ordering credit reports through Online Credit Reporting and Credit Infonet. You can find PDF walkthroughs for the OCR process here and for the CIN process here.

Electronic Filing

Instructions for all aspects of ECF can be found on our ECF Resources page.

Importing and Exporting Best Case Data

Export Client Data - How to export client data (including names, addresses, and telephone numbers) into a CSV file. You can export a file that contains basic debtor information from all of your cases which can be pulled into a spreadsheet or another application.
Importing and Exporting Common Creditor List - How to import and export the Best Case Common Creditor List.
Importing and Exporting Property - How to import and export real and personal property from Schedules A and B.
Importing and Exporting Creditors - How to import and export creditors from Schedules D, E, F, G, and the List of Equity Security Holders.
Tips on Exporting Data - Tips on exporting data for import into Best Case Bankruptcy
Converting Text to CSV - How to convert text files to CSV files using our Text2CSV utility. This is helpful when working on a big case in which the debtor has provided a large list of names and addresses in text, Word, or WordPerfect format.

Best Case Features

BestScan Quick Guide - A quick guide for determining which BestScan to use when preparing documents for electronic filing.
Using BestScan with the ECF Manager - Scanning a document into your ECF Manager using BestScan.
Using BestScan to directly scan as an attachment - Attaching a scanned document to your forms and schedules.
Best Case Editor - How to use the Best Case Editor to create, edit, and save documents.
Check for Update - How to download the latest release of Best Case Bankruptcy.
Form Preferences - How to access Preferences for individual forms, if available.
Keyboard Shortcuts - List of keyboard shortcuts in Best Case.

Importing and Exporting Best Case Client Files

Backup and Restore Files - How to save and restore Backups of Best Case Bankruptcy files using the Total Backup/Restore Utility.
Copying a Client to Disk - How to copy a Best Case client file to disk in order to transfer to a separate Best Case installation.
Emailing Client Files - How to email a Best Case client file between computers with Best Case installed.
Sending Client Files to CD - How to send a Best Case client file to CD (using Windows XP).

Attachments

Adding a PDF Attachment - How to attach an existing PDF to a form in Best Case.
Adding a Standard Attachment - How to create an attachment using the Best Case Editor.

Working with Exemptions

Editing Exemptions - How to edit exemption statutes in Best Case.
Copying Edited Exemptions - How to copy edited exemption statutes from one Best Case installation to another.
North Carolina East - Local Form 2 - Instructions for using the Eastern District of North Carolina's Local Form 2.
North Carolina Middle - Local Form 91C - Instructions for using the Middle District of North Carolina's Local Form 91C.

Multi-User Version Installation

Merging and the Additional Documents Library

Adding Documents to the Additional Documents Library - How to add a document to the Additional Documents Library in Best Case. The Additional Documents Library allows you to create your own library of forms, letters, and motions in Word or WordPerfect and merge data from Best Case into them. With one simple letter, you can merge all creditor names and addresses from a client file to complete a mailing in a snap. It also contains formats for envelopes and labels.
Merge Codes in the Additional Documents Library - List of Merge Codes that are available for documents you add to the Additional Documents Library.

Miscellaneous

Copying Best Case to a Floppy - How to copy the Best Case setup files from CD to floppy disk to install on a computer without a CD-ROM drive.
Foreign Addresses - How to enter foreign addresses in Best Case.
Multiple Pieces of Property Securing a Single Lien - How to enter information into the property and creditor schedules when a single lien is secured by multiple pieces of property.

Converting your Common Creditor List

Click for instructions to convert your Common Creditor List from:

Bankruptcy Esquire

Bankruptcy Plus

Bankruptcy Pro

TopForm DOS

TopForm Windows

West DOS

West Windows

Is your program not listed? Call a Technical Support 800.492.8037 for help.

More common technical support questions are available.

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E-Mail Support

You can receive technical support via e-mail. Send a message to Be sure to include your name and law firm name. Technical support is free while you are covered by our annual maintenance plan.

Chapter 13 Overview

Click here for an overview of the Best Case Bankruptcy Chapter 13 Plan Calculator.

Download Best Case Full Install

Click here to download the latest update of Best Case Bankruptcy. Right click on the link and choose "Save Target As" or "Save Link As".

Online Support

If directed to do so by a Best Case Technical Support Representative, please click here to access online help. If you are not currently on the phone with a representative, please call 800.492.8037 for assistance. If you are not currently on the phone with a representative, requests sent by clicking the above link will be ignored.