Resource Library

Filter:
Technical Support FAQ Webinar

Recorded January 16, 2019

Tech Talk – Learn answers to frequently asked technical support questions:

  • How do I update? How often should I update?
  • Update failed; what do I do now?
  • I can’t update even though all users are out of Best Case, what do I do?
  • I updated and can’t see my clients, now what?
  • How do I backup my clients?
  • How do I move a BC install to a new computer?
  • Can I use Best Case with Dropbox?
  • How do I email a client file? / How do I restore a client that was emailed?
  • How do I copy a client?
  • Is there a way to email a proof of my petition to my clients?
  • Do you have a client questionnaire I can print out and had to my clients?
  • Where do I enter EIN info?
  • Is there a way to link multiple properties to a creditor?
  • How do I get addresses to appear on certificate of service?
  • Is there a way to manually edit a form?
  • Does BC have spell check?
  • How do I attach multiple income and expense worksheets to Sch I or J?
  • Why isn’t my Schedule I data appearing in Form 122 and vice versa?
  • I can’t edit any income data in the Means Test, why not?
  • Form 122 told me I was $XX over abuse. I put in an amount greater than $xx and I’m still over abuse.
  • Only half of my means test is completed. Why?
  • How do I calculate the 13 plan?
  • I calculated the 13 plan and the monthly payment is really high. Why?
  • How do I change the trustee’s percentage on the 13 plan?
  • What classification should I select on the 13 plan?